- Protecting You
We will only use the information we collect about you lawfully, in accordance with the Data Protection Act 1998.
As part of our policy, we ensure every part of the information you provide to us remains secure and private.
- Personal Information
We may ask for your personal information when you register on our website or when you sign up for our newsletters or when you checkout your basket on our website.
By so doing, we may ask for the following details:
Your name and contact information i.e. contact address, email address and telephone number, delivery details.
Purchase details and conventional information required for expeditious delivery.
Information you provide us with when you report a fault or damage.
Details you provide us with in the likely event of a replacement.
Perhaps you do not eventually proceed with your order or use any of these services we still occasionally gather personal details entered on our website. The information may include your activity on our website. This will help us know you better by understanding what products or areas of our website interests you. We do this to help us improve our website and to base our services around our customers needs.
We do not take or retain any payment details on our website, because all payments are sent and processed through secure payment system.
- How we use the personal information we collect.
As we are committed to constantly providing excellent services, we use some of the information to facilitate customers’ use of our website and available services.
We use these details to process your order, update you on your order process, arrange delivery and we may also use the information to update you on our products and services.
We use some of the information to measure business performance i.e. statistical analysis.
We use the information in our internal accounting and regulatory purposes.
Everyone likes to be treated as an entity, so we use the information you provide us with to personalise your shopping experience whenever you visit our website.
- How we share information.
As part of our regulations, we do not share customer personal information, unless it is extremely important.
We may use trusted suppliers to perform certain services on behalf of www.friendlydeals.co.uk for example IT support and maintenance, installation, delivery directly from manufacturer or service provider and online payments services.
However we do not permit our trusted suppliers or service providers to share or use the information passed on to them for any other purpose apart from the specified purpose. We put them under strict observation and obligation to keep the information secure.
We will NEVER sell or share your personal identifiable information with anyone else for their marketing purposes or any other reason without your consent.
We may share the information with the police, regulators, law enforcement or other government agency whenever we are required to do so by law for the purpose of preventing or detecting criminal activity or product safety. Otherwise we may share with relevant third party to protect Friendly Deals Ltd, its business, staff and customers.
We may contact you from time to time, to keep you informed about our products, offers and services. We may contact you be email, SMS, telephone or post, using the contact information you have provided. By registering your details on our website, you are agreeing to be contacted
If by any chance you wish not to receive any emails, SMS or posts about our offers and services, please email us at firstname.lastname@example.org
In an event that Friendly Deals Ltd sells any parts of its business, we may share your information with actual or prospective buyers.
As part of our policies, we put adequate measures in place to safeguard the information provided to us by our customers, however we can only try our best to ensure the information provided to us remains private and secure.
Cookies are files that store specific information on your browser. These files help our website recognise that you have our website. The information stored in the cookie is used to identify you and your browsing preferences. We may use this information to effectively service you and make your browsing experience remarkable.
- Your Data Protection Rights
You as the customer, owns the right upon written request and payment of £20 to ask for your personal details held by us and subject to certain terms.
Please write to us and enclose a cheque for £20 to:
The Director’s Office,
Friendly Deals Ltd,
Kent DA1 5FP
- Changes to this Policy
Please be advised that this Policy is part of our Terms and Conditions for use of our website www.friendlydeals.co.uk. We may amend the content of this Policy from time to time and any changes we make will take immediate effect. We may contact you by email, SMS or by post to inform you of these changes. It is deemed that you accept the content of our Policy, Terms and Conditions if you continue to use this website following any changes.